Sales Support Portal

Salespeople can post product issues and service requests on behalf of their customer accounts, upload photos, and track progress using the secure case link. The responsible team receives the request.

Have ready: the customer account, your contact details, and product information. For quality issues, also have one full-product photo, one close-up, and one barcode photo.

Need to speak with a representative?

To save you from waiting on hold, leave your callback details below. A Customer Service representative will call you as soon as one is available after assisting the customers ahead of you.

Choose a request or complaint

Customer Service handles requests. Quality reviews product complaints and coordinates factory corrective action. Immersive sound complaints go to U.S. Customer Service.

What to do on this pageEnter the customer account and your sales contact information. We will find the responsible Customer Service team.

Customer account and sales contact

Customer account / company name Required

Enter more of your company name to find a clear match. No account code is needed.

Your name (salesperson or submitter)Required

Your email for case updatesRequired

Preferred contact

Receipt confirmations, status changes, and questions from our team use your selected contact method and include your private case link. Messages remain pending until the sending service accepts them.

Add missing contact details (optional)

CS person

CS Manager

CS Manager email

Sales Manager

VP of Sales

VP email

Other responsible person

Other email